We place great importance on individual consultation and comprehensive assistance for our IMPULSELINE products as well as confidential follow-up care for our customers.
Consultation by telephone
Our full service for IMPULSELINE:
We offer the following services free of charge:
– Non-binding demonstration at your stable and directly on the horse
– Comprehensive instruction on use at time of delivery is possible by arrangement
– Over-the-phone customer service from our competent staff
– Professional consultation with our veterinary surgeon, Dr Matthias Baumann
Contact us directly for an appointment!
The ACTIVOMED Note of Receipt
You wish to send your product for maintenance or repair? Please include the ACTIVOMED Note of Receipt.
Please completely fill out and include this document with your shipment so that your matter will be addressed as soon as possible.
Panasonic Battery Safety Sheet
Planning to take your Impulseline system with you when you fly? Then you'll need this Safety Data Sheet for the gel battery (it must not leak!) and the accompanying labelling. You can download both here.
Safety Data Sheet for Panasonic-1
Printable Lead Acid Label-2
Please present these documents at the airport. They should be kept with the product. Please note that the battery may not be packed in your carry-on bag and must be in checked baggage.